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The Loyalty Effect:  Frederick F. Reichheld

The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value


Authors: Frederick F. Reichheld, Thomas Teal
Format: Hardcover (Illustrated), 323 pages
Publication Date: February 1996
Publisher: Harvard Business School Pr
Dimensions: 9.75"H x 6.75"W x 1.25"D; 1.45 lbs.
ISBN-10: 0875844480
ISBN-13: 9780875844480
List Price: $29.95

 
 
Other Formats:
Glassbook   Harvard Business School Pr   DECEMBER 2000
Paperback (Illustrated)   Harvard Business School Pr   Aug 2001

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